Refund policy

 

Returns & Exchanges

You may return most new, unopened items within 30 days of delivery for a refund.

  • If you make a partial return, we'll adjust any discounts that had been applied proportionally and refund you accordingly.
  • City Sports will cover the return shipping costs, and refund any initial shipping costs, if the return is a result of our error (for example, if you received an incorrect or defective item). Reimbursement for shipping costs will not be covered by City Sports for any returns or exchanges in which City Sports are not at fault.
  • All CS shirts are made to order and refunds or exchanges are not accepted.

Return & Exchange Eligibility

General Returns & Exchanges

✅ Returns and exchanges are accepted within 30 days of delivery for most new, non-customized, unused items.
✅ Items must be in original condition, with tags and packaging intact.
✅ Team uniform manufacturer defects must be submitted within 60 days for review.
❌ Used, worn, or damaged items cannot be returned or exchanged.
❌ Customized items (e.g., club gear with logos, player names, or numbers) are FINAL SALE and cannot be returned or exchanged.
❌ Retail stores cannot accept team order returns or exchanges.

To return or exchange an item:

Ship the package back using the carrier of your choice:

  • Please include your Order Number for fast processing.
  • All original tags and original packaging must be included.
  • For your security, please return the product(s) with an insured courier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt.
  • Reasonable care must be taken when packaging the parcel and returning it so that goods are not damaged in transit.
  • City Sports is not responsible for items damaged or lost in transit.

The return shipping address is:

City Sports Returns
1850 Wayside Road 
Tinton Falls, NJ 07724 
USA

City Sports will notify you by email of your refund once we have received and processed the returned item.

Please allow:

  • for transit time for City Sports to receive your return (2 - 7 business days)
  • for processing upon receipt (1 - 3 business days)
  • for the bank to process our refund request (5 - 10 business days)